HP Parts Trader, Inc (the “Company") is the sole owner of all information collected on HPPartsTrader.com (the "Site"). We do not sell, share, or rent this information to any third party, except as outlined in this policy. The information we collect from our customers is solely to process their orders, and is used to better serve and inform our customers with relevant and pertinent information, such order confirmation, order status updates, and to provide the customer with information on products or services that are available from us or parties and affiliates associated with us. We may also use such information to better understand the shopping experiences of individual customers or conduct research about groups of customer buying habits. Information collected includes customer names, billing and shipping addresses, telephone and fax numbers, email addresses, payment information such as customer credit card numbers (to process orders). We require customer to provide a username (please use your email address) and a password of their choice allow for future access to account information. To protect and safeguard that customer user name and password remain confidential, please do not share this information with anyone. If you elect to receive our promotional materials, surveys, newsletters we will use the contact information you have provided us to deliver this information to you. Although you may elect to not receive newsletters, promotional materials, surveys, we may still need to send you other transactional information for maintenance and update of your customer relationship with us. Examples of such communications would be changes to policies, changes to our methods of conducting business, or requesting you to review and update information we have on file for you or information regarding any previous transactions with us. We may have aggregated and gathered information on customers from third party sources, such as marketing databases made available for commercial purchase. Our use of all such information will comply with applicable law, any limitations imposed on us by the third party providing such information but not necessarily this privacy statement.
In order for you to enter an order into our Site, and for us to process your order placed on our Site, you will first need to complete the 'New Account Registration' form. Here you will be required to provide your contact information, including your name, billing and shipping addresses, email address, telephone and fax numbers. This information will also be used to provide you with important updates regarding your order status including shipping and tracking information.
The information that is collected during the registration process will also be used to process your order. In addition during the ordering process you will have to provide financial information such as your credit card number, expiration date, CSV code, wire transfer, purchase order, money order and check information. This information is essential and is used for billing purposes to fulfill your order. In the event we encounter any problems or trouble processing your order we will use the contact information you provide us to get in touch with you to confirm your information. In order to complete and process your order request we must share your personal and financial information with the merchant bank for authorization and approval. This entire process is encrypted and is protected by an enhanced security system. Please review the security section below for more details on Security Measures and Procedures.
In order to provide a more relevant experience to our customers, certain of our web pages are customized for you based on the information provided to us by our cookie. This may include information such as your browser type. You may elect to disable cookies in your browser. However you will still be able to browse the store but will be unable to use the shopping cart to enter an order or buy any merchandise. HP Parts Trader shopping cart cannot function without cookies being enabled. Hence it is necessary that you enable cookies in your browser to provide us with the necessary information to accept and retain and collect order details selected by you. If you choose to disable cookies, HP Parts Trader will be unable to accept your online order. We do not share any personally identifiable information submitted while you are on the Site with any third party. Only in the event of abuse of the Site we may need to provide information to proper law enforcement authorities. Please refer to our Site Access Rights and License section of TCUS.
Every visit on any site provides the IP address of the user which are recorded in Log Files. We use IP addresses to determine and analyze trends, track user movement and hence user interest, gather broad demographic information for aggregate use. We do not link IP addresses to personally identifiable information and we do not distribute or share IP information with any third parties. Please review TCUS for Site Access Rights and License for allowable use of Site.
In order to process your orders and conduct business we must employ services of third party companies to perform some of the functions such as shipping, order tracking, credit card processing, postal and email delivery, data analysis, marketing assistance, order fulfillment and package delivery. These third parties we contract with have limited access to your personal information and may not use it for any other purposes. Among such third parties four are mentioned immediately below:
You may choose to volunteer information or create a public profile when participating in our community sections of our site. These may include product reviews, opinions, forums, chat, file and photo sharing, or other forms of public communication and interaction tools. In these circumstances you are agreeing to allow certain aspects of this personally identifiable information to be made public. This information may include your screen name, any images or personal information that you have agreed in those sections to be posted and made public. The Site provides for the user community to post helpful information to assist other users in their purchase. And for you to share your positive experience with HP Parts Trader, (the "Company"). These areas of testimonials are moderated to ensure that the postings are accurate, positive and genuine. The Company reserves the right to edit, alter and to remove any personal information entered, statements that may be a violation of law, or statements that may infringe the rights of the Company or other third parties. The Company reserves the right to post or remove any testimonial at its sole discretion. By posting your testimonial(s), comments ("Testimonial") on the Site you give us permission to reprint and use the Testimonial in connection with our business (including but not limited to the marketing and selling of various products and services, as well as the marketing of the Company. You are hereby also agreeing to the following: (1)The reprint or use of the Testimonial will be at our sole discretion and without compensation to you; (2) We may use the Testimonial with or without any pseudo (pen) name credit; (3) Our right to use the Testimonial is perpetual and may be assigned by us; (4) We may use the Testimonial locally, nationally, globally and this use may be made in any media, information or communication method (including internet advertising) currently in use or later developed; (5) You must post the Testimonial yourself and not have some else post it for you; (6) Any of the Company's affiliates, partners, parents, subsidiaries, are allowed to use the Testimonial in the same manner as set forth herein but in relation to their respective businesses and websites; (7) the Company may edit, alter such Testimonial to remove personal information, statements that may be in violation of law, or statements that may infringe on the rights of the Company or third parties; (8) Other than any pseudo (pen) name used by you, which we may or may not use, your personal contact information will not be disclosed in connection with any reprint or use of your Testimonial.
Our users have supported us for over 20 years giving us this chance to serve you today. We sincerely thank them for this continued support. Like them you would like to use our referral service to invite and inform friends, family and colleagues about HPPartsTrader.com. In our section to 'refer a friend' we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit our Site HPPartsTrader.com.
The Site is not intended for use by children. HP Parts Trader does not sell products for purchase by children. Youth-oriented products listed on the Site are sold for purchase by adults only. If you are under the age of 18, you may only use the HPPartsTrader.com (the “Site") in the presence of a consenting parent or guardian. We will not knowingly or intentionally collect information via the Internet from children ages 13 or under. At HP Parts Trader we are committed to the protection, welfare and privacy of children.
The Company, recommends that you to use a security-enabled browser (such as Microsoft Internet Explorer version 2.1 or greater, or Netscape Navigator version 2.0 or greater); the information you send us regarding your purchase is encrypted, making it extremely difficult to read even if it is wrongly intercepted. You can tell that you are in a secure environment when the key at the bottom left of the page is complete. When the key is complete, the information is encrypted and cannot be accessed by anyone else. If your browser does not support secure transactions, any Information that you send may be viewed by others.
The Company takes extreme precautions to protect 'customer' information. We follow strict policies, procedures and guidelines to protect the personal information you submit to us via the website.
When you enter personal information into the 'New Customer Registration' process such as your credit card number, this information is encrypted and is protected with the best encryption software currently available in the industry - SSL. The Site utilizes industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of critically sensitive information like your credit card number. To learn more about SSL please follow this link to Thawte.
All Company servers, including web servers and database servers are housed and maintained in secure locations. Access to database is monitored and protected from any external access. Internet access is restricted and protected by multiple firewalls. Only personnel with proper security clearance are given access to restricted areas.
Today's Specials are posted daily on the Site. From time to time we send offers to customers who have granted us permission to send such information.
We honor the privacy of our customers, and offer the option to opt-out of any of these types of offering or communications. At the time of ordering you are automatically Opted-In to receive offerings and communications. You may at this time opt to not receive special offers by unchecking the appropriate field. In addition all specials offered to you via email include an opt-out link if you no longer wish to receive special offers from the Company. Please also review our 'Promotion Material opt-In/Opt-Out' section for more information. You may always review and update your information
Customers can review, update and change personal information such as their address or phone numbers at anytime by accessing the 'MyAccount' section of the Site. You will need your username and password to access your account online. In the event you forget both your username and password you can click on forgot password link or you may always contact our customer service at sales@HPPartsTrader.com or call us at 1-800-821-3354 and we will be happy to assist.
If you wish to Opt-Out of any stop receiving and special offers, promotional materials, newsletters or today's specials from HP Parts Trader there are several ways to do so. You may uncheck the field of "add to subscriber list" during registration process. You may also send us an email at sales@HPPartsTrader.com with a request to be removed. In addition all HP Parts Trader communications will have a link at the bottom to automatically unsubscribe.